Android
Samsung Phones Galaxy S4, the Biggest Smartphone Purchase Mistake I’ve ever
made.
I had
Blackberry phones for over four years and I never had any major problems with
them except maybe the screen and the keypads were very small. It was about time
to change my phone and I wanted something new but wasn’t sure which one to go
for. Most of my friends had Apple I-phone or Android Samsung phones so I
thought, this time; I’ll go for either one of them.
I did some
research on-line on both of them but I didn’t find one that has more advantages
than the other (maybe I didn’t do enough research) so I decided to go for
Android Samsung Galaxy S4 which was just released and in the market for only one
month.
I bought
the phone from Fido (cell phones service provider in Canada) at the time when
they had an offer if you renew your agreement and enter into a contract for 2
years with them; you could purchase the phone at a discount, approximately 35%
less than the original purchase price. I found that an attractive deal so I
bought it.
It took me
sometime to discover how to use it and I was getting there until I got a pop up
message to upgrade the phone to the latest version, 4.3 the Jellybean. I did an
update twice before and I had no problems, but the third update, the Jellybean,
erased all my contacts, pictures, videos, music, texts, and whatsapp and viber conversations
forever, nothing could be retrieved. Not only that, I also can’t connect to
WiFi when I go outside of the house although I already pay for Data Plan
subscription with Fido so that I’m able to use the internet, e-mails, and whatsapp
when I’m out. I also noticed that the quality of pictures I take worsened, charging
of the phone is slow, the battery dies quicker than before, and a music downloader
app that I used heavily before to download songs and music is no longer user
friendly.
It’s been
almost two months now and I still can’t get over the fact that I lost all my
data on my phone. I contacted Fido to find me a solution and they told me it
was a Samsung issue and that I should contact them. I contacted Samsung Canada
and they told me there was a bug on some of the Android phones after the latest
update to version 4.3 the Jellybean, and that they are still trying to find a
solution. They couldn’t do anything to help me retrieve my data and since I didn’t
manually back them up to Kies on Samsung website because I already activated
the auto back up to Google on my phone so I thought my data were safe, they were
gone forever. They also couldn’t help me solve the connection to WiFi. They
took my phone number and said they’d contact me when they find a fix.
I still
haven’t heard from Samsung. I contacted them several times to find me a
solution at least to the WiFi problem but they don’t have any. The last contact
was today and the agent advised me to take out the battery, press on the power
button for one minute, then put the battery back again and this should solve
the WiFi connection problem and other minor issues. I did that but haven’t
tested it yet so I’m not sure if it’s going to work or not.
I regret
purchasing a Samsung phone. I wish I had stayed with Blackberry or went for
Apple instead. I will not recommend Samsung to anybody.
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